Reference

Privacy Policy — How We Handle Your Account Information

We collect and protect the data you share when you open an account, deposit through bKash, Nagad or Rocket, and play at Kakria.

Account securityWallet transaction recordsContact preferencesData deletion requestsCookie management
Kakria Privacy Policy — How We Handle Your Account Information
DATA HANDLING

How We Protect and Manage Your Information

Every account interaction — login, deposit, withdrawal, game session — passes through encrypted connections. We store passwords as hashed values, never in plain text. Our payment processor handles bKash, Nagad and Rocket transactions under their own security protocols; we receive only the confirmation details needed to credit your wallet.

Encryption in transit

All traffic between your device and our servers uses TLS encryption. That covers login credentials, wallet top-up requests, and game session data. No plaintext passwords or payment details travel over the network.

Cookie use

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. You can clear these in your browser settings anytime. Clearing cookies will log you out and reset your language to default.

Account access logs

We record every login — timestamp, device type, IP address — so you can review recent sessions in account settings. If you see an entry you do not recognize, change your password immediately and contact support to lock the account.

Data retention

We keep your account data while your account is active, plus the period required by financial record rules in our operating jurisdictions. After you close your account and the retention window ends, we delete personal identifiers and anonymize transaction logs.

PRIVACY CONTACT

Request Your Data or Ask Us to Delete It

If you want a copy of the data we hold, need to correct a detail, or want your account information deleted after closure, reach us through any of these channels. We will verify your identity by matching your registered mobile number or email, then process your request within the timeframe local expectations allow.

Team online

Live chat

Open the chat icon at the bottom right of any page. Tell the agent you are making a data request. They will escalate it to our privacy team and give you a reference number so you can follow up.

Email support

Send your request to our support inbox. Include your registered mobile number and a brief description of what you need — data copy, correction or deletion. We will reply within two business days with next steps.

Account settings

Log in and go to account settings. Under privacy controls, you will see options to download your transaction history, update contact preferences, and submit a deletion request if your account is closed.

Privacy Policy Questions from Bangladesh Players

We collect your mobile number, email address if you provide one, preferred currency, and a password. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount to credit your wallet.

Yes. Log in and go to account settings, then privacy controls. You can download your transaction history and contact records there. For a full data export, contact support with your registered mobile number.

We keep account records for the retention period required by financial record-keeping rules in the jurisdictions we operate under. Once that period expires, we delete personal identifiers and anonymize transaction logs.

We share transaction details with payment processors — bKash, Nagad, Rocket — only to complete deposits and withdrawals. We do not sell your data to advertisers or other third parties.

Close your account first, then contact support through live chat or email. Include your registered mobile number and ask for data deletion. We will process your request within the timeframe local data protection expectations allow.

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. You can clear cookies in your browser settings anytime. Clearing them will log you out and reset preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.